Wiki Demo
Wiki Demo
The E-Bike
How to install and use the throttle（A16/A20/A20F）
Why should I choose ADO?
What is the difference between the International and EU versions? Which option is best for me?
Is ADO Air 20 certified?
What’s the difference between A20+ and A20F+?
What is the max weight load of all the ADO models?
Is the frame size of the Air 20 suitable for my height?
Is the bike waterproof? Can I ride it in the rain?
What is the package size of ADO E-Bikes?
How can I find my bike's ID and frame number?
Can I raise the handlebar of all the ADO models?
Can I change the speed limit of ADO e-bikes?
What are the specifications of the motor?
Will it be easier to push an e-bike up a hill than a regular bike?
Is the charger compatible with other electrified bikes？
Can I add a mudguard to the ADO E-Bike?
How many gears does ADO Air 20 have? How many speed levels?
How can I attach my phone to the handlebar?
Functions and settings of ADO display.
Can I add accessories to my bike?
The After-Sales Support
What about after-sales?
Do you offer a warranty?
What about the warranty policy?
What is not covered in the warranty policy?
What should I do if my bike breaks out of the warranty period?
How to repair my bike?
How can I return my E-bike?
How can I return accessories?
What are customer support opening hours?
What should I do if any components are damaged, missing, or incorrect in the package?
How to store your bike and keep it in top condition during the colder months?
The Purchase
Where can I purchase an ADO e-bike?
Where can I find my order number?
Which payment method does ADO accept?
Can I change my order? or cancel it?
The Battery
Is the battery replaceable?
Does the e-bike come with a battery, or do I need to buy it separately?
How much does the battery cost, if I need to buy it in advance or if the battery doesn't work?
What is battery life?
How does the bike work in low temperatures?
How to take care of the battery?
Can the battery be removed and repaired? Can I buy the battery?
Should I charge the battery even though I haven't used it?
How to charge an ADO E-Bike?
Can I remove the battery of the e-Bike？
Can I use the bike when out of battery?
How long would it take to charge fully?
What is the riding distance of one battery charge?
The Delivery
Shipping time
Which logistics service provider does ADO use?
When will I receive my bike?
Will I receive the bike fully assembled?
What's the size and weight of the package?
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The E-Bike
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The Main Section
The E-Bike
How to install and use the throttle（A16/A20/A20F）
Why should I choose ADO?
What is the difference between the International and EU versions? Which option is best for me?
Is ADO Air 20 certified?
What’s the difference between A20+ and A20F+?
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The App
How to use the APP?
How to connect a mobile phone to ADO EBIKE APP？
My ADO e-bike cannot be linked to the app. What should I do？
Can I connect several bikes with my ADO app?
How can I share my bike with someone else?
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Maintenance
How to maintain the bike?
Tutorials for maintenance and accessories (A16, A20, A20F)
How can I repair a puncture?
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The Purchase
Where can I purchase an ADO e-bike?
Where can I find my order number?
Which payment method does ADO accept?
Can I change my order? or cancel it?
查看更多
The Battery
Is the battery replaceable?
Does the e-bike come with a battery, or do I need to buy it separately?
How much does the battery cost, if I need to buy it in advance or if the battery doesn't work?
What is battery life?
How does the bike work in low temperatures?
查看更多
The Delivery
Shipping time
Which logistics service provider does ADO use?
When will I receive my bike?
Will I receive the bike fully assembled?
What's the size and weight of the package?
查看更多
The Newest
Can I add accessories to my bike?
Functions and settings of ADO display.
How can I attach my phone to the handlebar?
How many gears does ADO Air 20 have? How many speed levels?
Can I add a mudguard to the ADO E-Bike?
Is the charger compatible with other electrified bikes？
Will it be easier to push an e-bike up a hill than a regular bike?
What is the riding distance of one battery charge?
What are the specifications of the motor?
How long would it take to charge fully?
The Hotest
The E-Bike
How to install and use the throttle（A16/A20/A20F）
The App
Why should I choose ADO?
How to use the APP?
How to connect a mobile phone to ADO EBIKE APP？
What is the difference between the International and EU versions? Which option is best for me?
Is ADO Air 20 certified?
What’s the difference between A20+ and A20F+?
How can I share my bike with someone else?