Wiki Demo
Wiki Demo
  • The E-Bike
    • How to install and use the throttle（A16/A20/A20F）
    • Why should I choose ADO?
    • What is the difference between the International and EU versions? Which option is best for me?
    • Is ADO Air 20 certified?
    • What’s the difference between A20+ and A20F+?
    • What is the max weight load of all the ADO models?
    • Is the frame size of the Air 20 suitable for my height?
    • Is the bike waterproof? Can I ride it in the rain?
    • What is the package size of ADO E-Bikes?
    • How can I find my bike's ID and frame number?
    • Can I raise the handlebar of all the ADO models?
    • Can I change the speed limit of ADO e-bikes?
    • What are the specifications of the motor?
    • Will it be easier to push an e-bike up a hill than a regular bike?
    • Is the charger compatible with other electrified bikes？
    • Can I add a mudguard to the ADO E-Bike?
    • How many gears does ADO Air 20 have? How many speed levels?
    • How can I attach my phone to the handlebar?
    • Functions and settings of ADO display.
    • Can I add accessories to my bike?
  • The After-Sales Support
    • What about after-sales?
    • Do you offer a warranty?
    • What about the warranty policy?
    • What is not covered in the warranty policy?
    • What should I do if my bike breaks out of the warranty period?
    • How to repair my bike?
    • How can I return my E-bike?
    • How can I return accessories?
    • What are customer support opening hours?
    • What should I do if any components are damaged, missing, or incorrect in the package?
    • How to store your bike and keep it in top condition during the colder months?
  • The Purchase
    • Where can I purchase an ADO e-bike?
    • Where can I find my order number?
    • Which payment method does ADO accept?
    • Can I change my order? or cancel it?
  • The Battery
    • Is the battery replaceable?
    • Does the e-bike come with a battery, or do I need to buy it separately?
    • How much does the battery cost, if I need to buy it in advance or if the battery doesn't work?
    • What is battery life?
    • How does the bike work in low temperatures?
    • How to take care of the battery?
    • Can the battery be removed and repaired? Can I buy the battery?
    • Should I charge the battery even though I haven't used it?
    • How to charge an ADO E-Bike?
    • Can I remove the battery of the e-Bike？
    • Can I use the bike when out of battery?
    • How long would it take to charge fully?
    • What is the riding distance of one battery charge?
  • The Delivery
    • Shipping time
    • Which logistics service provider does ADO use?
    • When will I receive my bike?
    • Will I receive the bike fully assembled?
    • What's the size and weight of the package?
  • The E-Bike
    • How to install and use the throttle（A16/A20/A20F）
    • Why should I choose ADO?
    • What is the difference between the International and EU versions? Which option is best for me?
    • Is ADO Air 20 certified?
    • What’s the difference between A20+ and A20F+?
    • What is the max weight load of all the ADO models?
    • Is the frame size of the Air 20 suitable for my height?
    • Is the bike waterproof? Can I ride it in the rain?
    • What is the package size of ADO E-Bikes?
    • How can I find my bike's ID and frame number?
    • Can I raise the handlebar of all the ADO models?
    • Can I change the speed limit of ADO e-bikes?
    • What are the specifications of the motor?
    • Will it be easier to push an e-bike up a hill than a regular bike?
    • Is the charger compatible with other electrified bikes？
    • Can I add a mudguard to the ADO E-Bike?
    • How many gears does ADO Air 20 have? How many speed levels?
    • How can I attach my phone to the handlebar?
    • Functions and settings of ADO display.
    • Can I add accessories to my bike?
  • The After-Sales Support
    • What about after-sales?
    • Do you offer a warranty?
    • What about the warranty policy?
    • What is not covered in the warranty policy?
    • What should I do if my bike breaks out of the warranty period?
    • How to repair my bike?
    • How can I return my E-bike?
    • How can I return accessories?
    • What are customer support opening hours?
    • What should I do if any components are damaged, missing, or incorrect in the package?
    • How to store your bike and keep it in top condition during the colder months?
  • The Purchase
    • Where can I purchase an ADO e-bike?
    • Where can I find my order number?
    • Which payment method does ADO accept?
    • Can I change my order? or cancel it?
  • The Battery
    • Is the battery replaceable?
    • Does the e-bike come with a battery, or do I need to buy it separately?
    • How much does the battery cost, if I need to buy it in advance or if the battery doesn't work?
    • What is battery life?
    • How does the bike work in low temperatures?
    • How to take care of the battery?
    • Can the battery be removed and repaired? Can I buy the battery?
    • Should I charge the battery even though I haven't used it?
    • How to charge an ADO E-Bike?
    • Can I remove the battery of the e-Bike？
    • Can I use the bike when out of battery?
    • How long would it take to charge fully?
    • What is the riding distance of one battery charge?
  • The Delivery
    • Shipping time
    • Which logistics service provider does ADO use?
    • When will I receive my bike?
    • Will I receive the bike fully assembled?
    • What's the size and weight of the package?
  • 首页
  • The Purchase
  • Where can I find my order number?
Song Published at: 2024-08-24

Where can I find my order number?

We'll send you a confirmation email of your order. You can also log in to your portal by clicking here.
Please get in touch with us at official@adoebike.com if you have any questions.
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